Account deletion

In the app (fastest)

1. Open Spotless Proof and go to Account.
2. Tap Delete account, review what will be deleted and confirm by signing in again.

If your company has other people, remove them first in Account › People (a company other people use is never deleted by surprise). Team members who delete their account just leave the company.

Without the app

Email support@spotlessproof.com from the address of your account with the subject “Delete my account”. We confirm by email and complete it within 30 days.

What is deleted

Your account and sign-in methods, your company (if you are its only person), its jobs, photos and client report links. Sign in with Apple access is revoked.

What is kept

A one-way hash of your email (so the free trial cannot be taken twice) and, if you subscribed in a store, the subscription record (store transaction ID, product, status, dates) with your former account ID, company ID and the billing token sent to the store, so it cannot be claimed by another account. It contains no name, email or payment details. Jobs saved only on a device stay on that device until you remove the app.

Subscriptions

Deleting the account does not cancel an App Store or Google Play subscription. Cancel it in your store settings.